Refund policy

 

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5 to 10 business days and credited to your original payment method. Please allow additional time for your bank or card provider to post the credit.

Defective or Incorrect Items

If you receive a defective, damaged or incorrect item, contact us at support@hyenjoyia.com within 48 hours of delivery with your order number and clear photos or video. We will arrange a replacement or full refund at no additional cost to you.

Non-Returnable Items

Items that have been assembled, used or removed from original packaging are not eligible for return unless defective.

Exchanges

We do not offer direct exchanges. If you would like a different product, please return your original item following the process above and place a new order.