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Orders & Shipping
Orders are typically dispatched within 1 to 3 business days. Once your order has shipped you will receive a confirmation email with your tracking number.
How long does delivery take?
Standard delivery takes 5 to 10 business days depending on your location. Expedited shipping may be available at checkout.
Can I change or cancel my order?
If your order has not yet been dispatched, contact us at support@hyenjoyia.com as soon as possible and we will do our best to accommodate your request. We are unable to modify or cancel orders that have already shipped.
Returns & Refunds
We accept returns within 30 days of delivery for items that are unused and in their original packaging.
How do I start a return?
Email us at support@hyenjoyia.com with your order number and reason for return. We will send you return instructions and, where applicable, a prepaid return label.
When will I receive my refund?
Refunds are processed within 5 to 7 business days of receiving the returned item. The refund will be issued to your original payment method.
Warranty
Hyenjoyia towers are covered by a 12-month manufacturer warranty from the date of purchase. The warranty covers defects in materials and workmanship under normal use conditions, including the water pump, grow lights, reservoir and tower structure.
What is not covered?
The warranty does not cover damage caused by misuse, accidents, modifications, or failure to follow the care and maintenance instructions provided in the product manual.
How do I make a warranty claim?
Contact us at support@hyenjoyia.com with your order number, a description of the issue and photos or video showing the defect. We will assess your claim and arrange a replacement or repair as appropriate.
Manuals & Installation
If you have misplaced your printed guide or need a guide for an older model, contact us and we will send you a digital copy.
Replacement Parts
To order replacement parts, email us at support@hyenjoyia.com with your tower model and a description of the component you need. Include your original order number if available so we can confirm compatibility.
Contact Our Support Team
Troubleshooting
The pump is not running
Check that the power adapter is securely connected to both the pump and the wall outlet. Make sure the outlet is working by testing it with another device. If the pump still does not run, check that the water level in the reservoir is above the minimum line, as some pumps will not operate when water is too low. If the problem persists, contact us at support@hyenjoyia.com.
The grow lights are not turning on
Confirm the power adapter is plugged in and the cable connection to the light strip is secure. Check that the timer or control switch is set correctly. If your lights have a separate controller, try resetting it by unplugging for 30 seconds and reconnecting. If the lights remain off, contact our support team.
Water is leaking from the tower
Check that all port caps and net cups are seated correctly with no gaps. Verify the reservoir lid is properly closed. If water is overflowing from a grow port, reduce the pump flow rate or check for a blocked water channel. For persistent leaks, contact support with a photo showing the leak location.
My plants are not growing well
Ensure your nutrient solution is mixed at the correct concentration for the plant type. Check that the pH of your water is within the optimal range of 5.5 to 6.5. Verify the light schedule is appropriate for your crops and that lights are positioned at the recommended distance. Growth issues are often related to pH or nutrients — our support team can help you diagnose specific symptoms.
The timer is not working correctly
Reset the timer by unplugging it from the outlet for 60 seconds, then reconnect and reprogram. Make sure the timer clock is set to the correct current time. Refer to the timer section of your product manual for programming instructions. If you need a digital copy of the manual, contact support@hyenjoyia.com.
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